Special Discount
As our products are custom-made, and we focus on the quality of every detail, it takes time from production to final delivery. Additionally, after production, each item undergoes strict quality inspection to ensure that you receive products that meet the highest standards. Finally, the overall delivery timeline is also affected by the shipping duration. We continuously strive to optimize our production and logistics processes to minimize the waiting time. Thank you for your patience and understanding.
While our designs closely resemble common styles on the market to appeal to the majority of consumers, we have meticulously optimized and refined these popular designs.
As a source manufacturer, we work with a team of experienced and skilled designers who meticulously fine-tune every aspect—from design to craftsmanship. Around 5%–10% of our products have been upgraded from their original versions through this process. We place a strong emphasis on quality, attention to detail, and dependable after-sales service, ensuring our products remain both competitive and uniquely positioned in the marketplace.
Yes, we offer a white glove service option.
This service includes professional installation, careful handling, and precise placement of the product, ensuring that every step from delivery to installation meets the highest standards. With this service, our team will ensure that your product arrives safely and is accurately positioned where you want it, providing you with a hassle-free, premium experience.
Yes, we offer expedited delivery services to meet your needs.
Please be aware that additional charges may apply depending on the specific shipping method you choose. We recommend contacting our customer service team at the time of ordering to get more details about the expedited options and associated costs.
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.Total delivery time includes factory processing time as well as shipping time.
When your package is over 32'' or more (which it usually is), we will ship it by ocean freight and it may be dispatched by truck upon arrival at the port. Delivery times are listed below:
Due to changes in U.S. tariff policies, we currently do not have stock available, the item is currently out of stock. Rest assured, we can still produce it with the same craftsmanship; we just ask for your patience.
Processing time: 8–12 business days
Delivery time: 4- 5 weeks
Courier: Matson, Fedex, CN, UPS
When your package is not more than 32'', we will use express shipping. The delivery time is as follows:
Processing time: 4–7 business days
Delivery time: 1- 2 weeks
Courier Company: UPS, DHL, USPS
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information , please read Shipping Policy
After your order is shipped, we will send you an email with a tracking number. You can use this number to track your package on our shipping partner’s website.
We ask that you report any product defects within 30 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer defects found after 30 days of receipt are directed to the manufacturer's warranty.
Tricolordeer is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.
View detailed return policy