If you are not satisfied with the product, you can return it within 30 days of receipt. However, if the return is not due to quality issues, you will be responsible for the costs of return or exchange. For standard returns, you must keep the original packaging. The product must be in the following condition:
(1)Uninstalled and/or non-assembled
(2)Unused, no pieces missing
(3)With original tags and original packaging
Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return
(1)Clearance items
(2)Customized items
(3)Offline purchase (items or parts not listed on our website)
(4)Items marked “Non-Returnable” on the product page
(5)Assembled or disassembled products
(6)Without original packaging or serious damage to the original packaging
(7)Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
(1)Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.
(2)You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.
(3)Any additional service on the order will NOT be refunded for the general return, including doorway drop-off, room of choice drop-off and white glove delivery.
(4)At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
(5)You would need to cover the return shipping cost if there are no quality issues involved.
(6)We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label,you would need to arrange the retrun yourself.
(1)Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
(2)All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame. Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
Email: support@housegent.com
Tell: (909) 713 4723
The Frank cabinet embodies the beauty and timeless charm of the forest, paying tribute to Frank Lloyd Wright's architectural masterpiece, Fallingwater. This exquisite piece artfully combines the luminous textures of exotic woods, metallic leaves, lacquers, glass, and mirrors into rhythmically cascading drawers that evoke the natural elegance of cascading waters.
● The Frank cabinet features nine uniquely styled drawers, each offering a distinct character and collectible design. The finishes range from walnut veneer to beveled smoked mirror and detailed hand-carved wood with copper leaf. Every drawer showcases different handcrafted polished brass pulls, adding to the bespoke nature of each element.
● This authentic design piece is not only functional but also serves as a statement piece in the most refined environments, perfectly blending utility with artistic expression.
The creation of this cabinet involves skilled metalwork, woodworking, and leaf gilding, showcasing a mastery of traditional craftsmanship blended with innovative design techniques.
Materials used include ebony geometric mosaic veneer finished in a matte varnish and encased in a smoked glass box, hand-carved wood finished in high gloss black lacquer, beveled smoked mirror over wood, and several other finely finished materials. The base is beautifully finished with gold leaf in a high gloss varnish, supporting the structured elegance of the cabinet.
● Width: 82 cm (32.3 inches)
● Depth: 60 cm (23.6 inches)
● Height: 128 cm (50.4 inches)
Custom sizes and colors are available to tailor this piece to specific tastes and spaces, though such modifications will include an additional charge.
To maintain the pristine condition of the Frank cabinet, simply wipe with a dry cloth, ensuring each material's finish remains unblemished and vibrant.
● 1-Year Limited Warranty
● Custom colors are available, please contact customer service
● Lead Time: 60-80 Days
● This product is sold individually. If you wish to purchase a pair, please contact us for the best available discount.
The Frank cabinet is more than just furniture; it is a celebration of nature's serenity and the innovative spirit of human design. Ideal for those who appreciate the intricate details and rich textures that contribute to a luxurious and harmonious living space.
We offer design services tailored to your needs, as well as the scope, timeline, and budget of your project. This structure is extremely flexible, allowing us to scale to any project size—whether large or small, indoors or outdoors—and work at the pace you require anywhere in the world. HG members can enjoy all interior design services free of charge.
Each project is unique and begins with your ideas about taste, comfort, and lifestyle. After you request a consultation, we will match you with an expert designer and schedule an initial conversation to deeply understand your lifestyle and vision. Through a process of discovery and collaboration, we will explore possibilities for transforming your space.
After defining the scope of your project, we will conceptualize the overall creative direction. To lay the foundation for the success of the project, we will develop a design brief and identify key elements. During this registration stage, we will present the design concept, color palette, and preliminary floor plans.
Once we reach an agreement on the design concept with you, we will proceed to develop and refine it. Our rigorous approach includes reviewing all elements of your project from the perspective of our design spirit and hierarchy, creating spaces that reflect balance, symmetry, and proportion to achieve harmony.
We are now ready to present our design proposal to you. This comprehensive presentation will include technical AutoCAD floor plans, elevations, product selections, and options for materials and finishes. Together, we will confirm the final design and subsequent steps.
This is when your design vision becomes reality. After finalizing all details and logistics, our project manager will coordinate a white-glove delivery.
Our project manager will work with your architect and contractor to ensure that everything is installed according to the provided specifications.
CONTACT US
Service Time:
24 hours a day (Monday to Sunday)
TEXT: (571) 498-7795Email:support@housegent.com
Address:6333 East 56th Avenue, Commerce City Colorado 80022, United States
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you have successfully placed an order but choose to request a refund, please contact us within 48 hours of placing your order. Additional charges may apply after this period as we may have already started production, and the materials used are generally not reusable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to nearly any address in the world. Please note that some restrictions may apply to certain products, which cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimated delivery dates will appear on the shipping quotes page, depending on the carrier you select. Rest assured, a dedicated representative will be in touch with you to discuss all details one-on-one.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Regarding custom products, a specialist will be in touch from the moment you express interest, ensuring all details and considerations are thoroughly communicated to save you unnecessary time. At Housegent, the customer always comes first.
Express: Most wall sconces and pendants + Some small size CChandeliers
Estimated Delivery Time: 9 -14 (Nature days)
Sea & Truck: Packages over 39 inches (100 cm) + Most Chhandeliers + Furniture
Estimated Delivery Time: 5 weeks
If you need expedited service or have specific timing requirements, please contact customer support promptly.
Currently out of stock/need customised products please contaact customer service for details
Email: support@housegent.com
Phone: (571) 498-7795
For detailed return and exchange policy information or please click on the footer.
We use the same materials, colors, sizes, and production processes as famous brands and manufacture our furniture and lamps in our own factory.
We shifted to online sales exclusively in 2020 after closing all our offline stores, significantly cutting costs. Our products are shipped directly from our factories, ensuring high quality at reasonable prices.
You may request a refund after receiving the product, but you must return it to our designated address at your own cost. We will process the refund after ensuring the product is free from defects, deducting shipping costs and refunding the principal amount.
Yes, we replace parts damaged during shipping or due to manufacturing errors at no extra cost, provided you submit photographic and video evidence of the damage.
Ensure all parts are complete a week before installation. Our products are designed for straightforward installation by a standard electrician. For severe installation issues, contact our customer service. Avoid forceful handling unless absolutely necessary.
We offer full refunds for quality issues with photo evidence. Alternatively, we can send a replacement, or if you change your mind about the product, issue a full refund.
Delivery times vary by shipping method and product size: items under 40 inches typically take 9-14 days via courier, while larger items sent by sea freight take 20-40 days. Special products may have different schedules, coordinated by our customer service.
After processing, it usually takes 1-3 days to receive logistics information once the product is handed to the shipping provider.
Bronze and black are different; confirm with customer service if you need pure black due to differing production processes.
For high ceilings, confirm the required lengths of rods, cords, and chains with our customer service.
Our customizable options for furniture and lamps include size, finish, and metal type. Explore preliminary options on our FINISHES & MATERIALS page and contact us for specific requests.
We can offer almost a lifetime warranty for our products. Specific warranty periods are defined for each product, covering all issues except damage from intentional misuse.
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