If you are not satisfied with the product, you can return it within 30 days of receipt. However, if the return is not due to quality issues, you will be responsible for the costs of return or exchange. For standard returns, you must keep the original packaging. The product must be in the following condition:
(1)Uninstalled and/or non-assembled
(2)Unused, no pieces missing
(3)With original tags and original packaging
Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return
(1)Clearance items
(2)Customized items
(3)Offline purchase (items or parts not listed on our website)
(4)Items marked “Non-Returnable” on the product page
(5)Assembled or disassembled products
(6)Without original packaging or serious damage to the original packaging
(7)Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
(1)Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.
(2)You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.
(3)Any additional service on the order will NOT be refunded for the general return, including doorway drop-off, room of choice drop-off and white glove delivery.
(4)At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
(5)You would need to cover the return shipping cost if there are no quality issues involved.
(6)We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label,you would need to arrange the retrun yourself.
(1)Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
(2)All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame. Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
Email: support@housegent.com
Tell: (657) 247-9027
(323) 531-8093
Our Emmar collection features a sleek, modern silhouette in collaboration with India's EM family. Its unique intersecting profiles and negative spaces create an airy feel in any room.
Width | 48" |
Depth | 17.5" |
Height | 11.5" |
Diameter | 17.5" |
WEIGHT | 69.08 LBS |
Number of Sockets | 8 |
Maximum hanging distance | 127.5" |
Canopy depth | 5" |
Canopy width | 20" |
Pole length | 144" |
Width | 60" |
Depth | 17.5" |
Height | 11.5" |
Diameter | 17.5" |
WEIGHT | 78.1 LBS |
Number of Sockets | 10 |
Maximum hanging distance | 127.5" |
Canopy depth | 5" |
Canopy width | 34" |
Pole length | 144" |
Width | 72" |
Depth | 17.5" |
Height | 11.5" |
Diameter | 17.5" |
WEIGHT | 97.9 LBS |
Number of Sockets | 12 |
Maximum hanging distance | 127.5" |
Canopy depth | 5" |
Canopy width | 45" |
Pole length | 144" |
We offer design services tailored to your needs, as well as the scope, timeline, and budget of your project. This structure is extremely flexible, allowing us to scale to any project size—whether large or small, indoors or outdoors—and work at the pace you require anywhere in the world. HG members can enjoy all interior design services free of charge.
Each project is unique and begins with your ideas about taste, comfort, and lifestyle. After you request a consultation, we will match you with an expert designer and schedule an initial conversation to deeply understand your lifestyle and vision. Through a process of discovery and collaboration, we will explore possibilities for transforming your space.
After defining the scope of your project, we will conceptualize the overall creative direction. To lay the foundation for the success of the project, we will develop a design brief and identify key elements. During this registration stage, we will present the design concept, color palette, and preliminary floor plans.
Once we reach an agreement on the design concept with you, we will proceed to develop and refine it. Our rigorous approach includes reviewing all elements of your project from the perspective of our design spirit and hierarchy, creating spaces that reflect balance, symmetry, and proportion to achieve harmony.
We are now ready to present our design proposal to you. This comprehensive presentation will include technical AutoCAD floor plans, elevations, product selections, and options for materials and finishes. Together, we will confirm the final design and subsequent steps.
This is when your design vision becomes reality. After finalizing all details and logistics, our project manager will coordinate a white-glove delivery.
Our project manager will work with your architect and contractor to ensure that everything is installed according to the provided specifications.
CONTACT US
Service Time:
24 hours a day (Monday to Sunday)
TEXT: (571) 498-7795Email:support@housegent.com
Address:6333 East 56th Avenue, Commerce City Colorado 80022, United States
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.Total delivery time includes factory processing time as well as shipping time.
When your package is over 32'' or more (which it usually is), we will ship it by ocean freight and it may be dispatched by truck upon arrival at the port. Delivery times are listed below:
Processing time: 10 - 20 working days
Delivery time: 4 - 6 weeks
Courier: Matson, Fedex,CN, UPS
When your package is not more than 32'', we will use express shipping. The delivery time is as follows:
Processing time: 2 - 5 business days
Delivery time: 3- 12 working days
Courier Company: UPS,DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
Our contact information:
Email: support@housegent.com
Phone: +(657) 247-9027
Whatsapp:+1(323) 531-8093
We use the same materials, colors, sizes, and production processes as famous brands and manufacture our furniture and lamps in our own factory.
We shifted to online sales exclusively in 2020 after closing all our offline stores, significantly cutting costs. Our products are shipped directly from our factories, ensuring high quality at reasonable prices.
You may request a refund after receiving the product, but you must return it to our designated address at your own cost. We will process the refund after ensuring the product is free from defects, deducting shipping costs and refunding the principal amount.
Yes, we replace parts damaged during shipping or due to manufacturing errors at no extra cost, provided you submit photographic and video evidence of the damage.
Ensure all parts are complete a week before installation. Our products are designed for straightforward installation by a standard electrician. For severe installation issues, contact our customer service. Avoid forceful handling unless absolutely necessary.
We offer full refunds for quality issues with photo evidence. Alternatively, we can send a replacement, or if you change your mind about the product, issue a full refund.
Delivery times vary by shipping method and product size: items under 40 inches typically take 9-14 days via courier, while larger items sent by sea freight take 20-40 days. Special products may have different schedules, coordinated by our customer service.
After processing, it usually takes 1-3 days to receive logistics information once the product is handed to the shipping provider.
Bronze and black are different; confirm with customer service if you need pure black due to differing production processes.
For high ceilings, confirm the required lengths of rods, cords, and chains with our customer service.
Our customizable options for furniture and lamps include size, finish, and metal type. Explore preliminary options on our FINISHES & MATERIALS page and contact us for specific requests.
We can offer almost a lifetime warranty for our products. Specific warranty periods are defined for each product, covering all issues except damage from intentional misuse.
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