If you are not satisfied with the product, you can return it within 30 days of receipt. However, if the return is not due to quality issues, you will be responsible for the costs of return or exchange. For standard returns, you must keep the original packaging. The product must be in the following condition:
(1)Uninstalled and/or non-assembled
(2)Unused, no pieces missing
(3)With original tags and original packaging
Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return
(1)Clearance items
(2)Customized items
(3)Offline purchase (items or parts not listed on our website)
(4)Items marked “Non-Returnable” on the product page
(5)Assembled or disassembled products
(6)Without original packaging or serious damage to the original packaging
(7)Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
(1)Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.
(2)You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.
(3)Any additional service on the order will NOT be refunded for the general return, including doorway drop-off, room of choice drop-off and white glove delivery.
(4)At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
(5)You would need to cover the return shipping cost if there are no quality issues involved.
(6)We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label,you would need to arrange the retrun yourself.
(1)Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
(2)All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame. Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
Email: support@housegent.com
Tell: (657) 247-9027
(323) 531-8093
The canopy of this cantilever parasol is crafted from Spuncrylic, featuring UV50+ resistance against fading for superior durability. It comes with a water/sand fill base and weather cover, providing all you need for shade from the summer sun.
● Eros Rectangular Cantilever Parasol:
W330cm x D240cm x H260cm (W129.9in x D94.5in x H102.4in)
● Pole Dimensions:
Diameter 6cm x 8.8cm
(Diameter 2.36in x 3.46in)
● Base Dimensions:
W80cm x D80cm x H10cm
(W31.5in x D31.5in x H3.94in)
● Overall Product Weight:
32.5kg (71.65 lbs)
Unwind in style with the Eros 3.3m x 2.4m Rectangular Cantilever Parasol in Beige, designed to offer optimal shade and protection on sunny days. This elegant and functional parasol enhances any outdoor space, providing substantial shade with its large dimensions and robust design.
Operate this parasol with ease using the user-friendly crank handle to raise the canopy. Adjust the position by sliding up the bar, rotating via the foot pedal, and adjusting the canopy angle by twisting it.
Additionally, for stability, the base requires 80 liters of sand and water, with a recommended mixture of 80% sand and 20% water to ensure the parasol remains secure even in adverse weather conditions.
The Eros Cantilever Parasol features a durable aluminum frame coated with Tiger Drylac® Powder Coating for enhanced weather resistance. The canopy, made from Spuncrylic fabric, boasts a UV50+ rating and superior fade resistance, making it ideal for resisting various weather conditions while maintaining its sleek look.
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.Total delivery time includes factory processing time as well as shipping time.
When your package is over 32'' or more (which it usually is), we will ship it by ocean freight and it may be dispatched by truck upon arrival at the port. Delivery times are listed below:
Processing time: 15 - 30 working days
Delivery time: 4 - 6 weeks
Courier: Matson, Fedex,CN, UPS
When your package is not more than 32'', we will use express shipping. The delivery time is as follows:
Processing time: 2 - 5 business days
Delivery time: 3- 12 working days
Courier Company: UPS,DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
Our contact information:
Email: support@housegent.com
Phone: +(657) 247-9027
Whatsapp:+1(323) 531-8093
Thank you for choosing our products! To ensure your peace of mind and provide you with high-quality products and services, we provide a 1-3 year warranty for each order. Please refer to the warranty policy for details.
We offer design services tailored to your needs, as well as the scope, timeline, and budget of your project. This structure is extremely flexible, allowing us to scale to any project size—whether large or small, indoors or outdoors—and work at the pace you require anywhere in the world. HG members can enjoy all interior design services free of charge.
TEXT:
(657) 247-9027
(323) 531-8093
Email:support@housegent.com
Address:6333 East 56th Avenue, Commerce City Colorado 80022, United States
Custom sizes and finishes&materials are available.
Service Time:
7/24 hours a day (Monday to Sunday)
We utilize the same materials, colors, sizes, and production processes. We own our factory to produce and manufacture these furniture pieces and lamps.
We closed all our offline stores in 2020 to focus on online sales, significantly reducing our costs. Our products come directly from our own factories, allowing us to maintain reasonable prices while ensuring the highest quality standards.
You can request a refund after receiving the product, but you will need to return it to our designated address at your own expense. We will initiate the refund process after confirming the product is problem-free, deducting our shipping costs and refunding the principal amount.
Yes, we provide free replacement parts for any defects due to shipping or manufacturing errors. However, you must provide photos and videos as proof of the defect.
We recommend checking that all parts of the furniture and lamp are complete one week before installation. Our products are designed for easy installation that an average electrician can handle. If you encounter insurmountable issues during installation, please contact our customer service for assistance. Note that violent operations are prohibited unless there is a viable solution.
We support full refunds for quality-related issues (photo evidence required). Additionally, we offer the following options:
We can send you a replacement product.
If you no longer like the product, we will issue a full refund.
We choose the shipping method based on the package size of the product. Packages under 40 inches are usually shipped via courier with a delivery time of 9-14 days. Packages over 40 inches are generally sent by sea freight, taking 23-29 days. For special products, our customer service will contact you to determine the timing.
8.How long does it take to get shipping information?
After processing, the product is handed over to the logistics provider. It generally takes 1-3 days to receive logistics information after the product has been transferred.
Bronze and black are distinct colors. If you need pure black, please confirm with our customer service as the production processes differ.
If your ceiling is very high, you need to confirm the length of the rods, cords, and chains with our customer service.
Our customizable furniture and lamps primarily allow buyers to choose the size, finish, and type of metal. If you're interested in our available options, you can preliminarily explore our FINISHES & MATERIALS page. For any queries or specific requests, please contact us.
Absolutely, we can almost offer a lifetime warranty. We typically define a specific warranty period for each product, during which we will handle any product issues free of charge, excluding damage from malicious destruction.
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