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Free standard shipping on all items
If you are not satisfied with the product, you can return it within 30 days of receipt. However, if the return is not due to quality issues, you will be responsible for the costs of return or exchange. For standard returns, you must keep the original packaging. The product must be in the following condition:
（1）Uninstalled and/or non-assembled
（2）Unused, no pieces missing
（3）With original tags and original packaging
Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return
（1）Clearance items
（2）Customized items
（3）Offline purchase (items or parts not listed on our website)
（4）Items marked “Non-Returnable” on the product page
（5）Assembled or disassembled products
（6）Without original packaging or serious damage to the original packaging
（7）Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
（1）Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.
（2）You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.
（3）Any additional service on the order will NOT be refunded for the general return, including doorway drop-off, room of choice drop-off and white glove delivery.
（4）At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
（5）You would need to cover the return shipping cost if there are no quality issues involved.
（6）We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label,you would need to arrange the retrun yourself.
（1）Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
（2）All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame. Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
Email: support@housegent.com
Tell: (909) 713 4723
Shandra stands out as both bold and daring. The contemporary flair of this dining chair captures the essence of vintage glam, enhanced by metal bands that gracefully outline the chair, emphasizing the sculpted fluidity of its tight back upholstery.
This model is differentiated from the low back, if you prefer the style option, or if you are a frequent visitor, it is recommended to purchase the Shandra Dining Chair click on this link
The contemporary edge of this dining chair embodies a sense of vintage glam, with metal bands that delicately encircle the chair to accentuate the sculpted fluidity of the tight back upholstery.
● As shown: Upholstery in COM - Customer's Own Material from the KOKET Textiles collection and a structure of polished brass with a high gloss finish.
● Options: Upholstery available in any velvet from KOKET's TEXTILES collection or COM - Customer's Own Material. Structure options include polished brass (available in high gloss or matte finish), nickel plated brass (high gloss or matte finish), black nickel plated brass (high gloss or matte finish), and copper plated brass (high gloss or matte finish).
● Width: 60 cm | 23.62 in
● Depth: 43 cm | 16.93 in
● Height: 83 cm | 32.68 in
● Seat Depth: 36 cm | 14.17 in
● Seat Height: 52 cm | 20.47 in
● 18 kg | 39.68 lb
Customization options are available upon request.
Care for the upholstery by vacuuming or lightly brushing. Maintain the fabric away from direct sunlight to avoid fading. Rotate and flip cushions regularly for even wear. The nap of high pile textiles like velvets may become crushed; we recommend light steaming to restore the pile height and brushing with a de-linting brush to maintain its lushness. Avoid water-based or solvent cleaners as they may cause discoloration or staining. Professional cleaning is recommended for stained or soiled textiles.
● 1-Year Limited Warranty
● Custom colors are available, please contact customer service
● Lead Time: 30-60 Days
● Delivery times may vary depending on the size and color you require.
Let Shandra elevate your dining space with its sophisticated charm and modern allure, making every meal a glamorous affair.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to nearly any address in the world. Please note that some restrictions may apply to certain products, which cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimated delivery dates will appear on the shipping quotes page, depending on the carrier you select. Rest assured, a dedicated representative will be in touch with you to discuss all details one-on-one.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Regarding custom products, a specialist will be in touch from the moment you express interest, ensuring all details and considerations are thoroughly communicated to save you unnecessary time. At Housegent, the customer always comes first.
For detailed return and exchange policy information, please click on the footer.
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